90-Day No-Questions-Asked Guarantee

At Allunara, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we offer a 90-day no-questions-asked return policy. You can return your item within 90 days of receiving it for a full refund.

We want you to shop with complete confidence.

How to Start a Return

To begin a return, simply contact our support team:

Email: support@allunara.com

Phone (Mon-Fri 9a.m. - 5p.m. ET): (332) 222-1983

We will respond with your return instructions and a return authorization.

Important: Always contact us before sending anything back. Returns sent without prior approval cannot be processed.

Return Address

Upon initiating a return, we will provide you with the return addresses closest to you.

Return Conditions

Because we offer a no-questions-asked guarantee, we keep our conditions simple:

• You have 60 days from the date you receive your order

• The item must be returned with all accessories and packaging

• If the product arrived damaged or defective, we will cover return shipping

• If the return is for preference, size, or general dissatisfaction, you are responsible for return shipping

• Original shipping fees (if any) are non-refundable

No need to explain your reason unless you want to.

Refunds

Once your return arrives and is inspected:

• Refunds are issued to your original payment method

• Processing time: up to 7 business days

• Your bank or credit card provider may take additional time to post the refund

If 15 business days pass after we approve your return and you have not received your refund, contact us at support@allunara.com

Damaged, Incorrect, or Defective Items

If your item arrived damaged, defective, or not as described, email us immediately with photos. We will replace it or provide a full refund.

Exchanges

If you prefer an exchange rather than a refund, simply request it when contacting support. We will guide you through the process.

European Union Customers

If your order is delivered within the European Union, you are entitled to a 14-day cooling-off period regardless of the above. You may cancel your order within 14 days for any reason.

Allunara 60-Day Guarantee

Our goal is simple:
If you are not happy, we are not happy.
We stand behind our products and make returns as easy as possible.